Privacy Policy for SwiftShift.com.au
At SwiftShift.com.au, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, store, and protect your information, and also explains your responsibilities and our terms regarding job cancellations, refunds, and data practices.
1. Information We Collect
We collect only the information necessary to deliver our transport and logistics services efficiently:
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Personal Information: Full name, contact number, email, address, and relevant identification details.
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Booking and Transaction Data: Pickup/drop-off locations, job details, service requests, payment methods.
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Device & Usage Data: IP address, browser type, cookies, site activity, and performance analytics.
2. Use of Your Information
Your data is used strictly to:
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Fulfill bookings and deliver requested services.
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Communicate service updates and job status.
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Improve user experience, platform performance, and fraud prevention.
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Comply with legal obligations and protect the company’s interests.
3. Information Sharing
We may share data with:
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Third-party service providers (e.g., drivers, payment processors).
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Authorities, when required by law or in the case of fraud or misuse.
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Internal partners for operations, provided your information is protected and not used for unauthorized marketing.
4. Data Security
We use reasonable technical and administrative measures to protect your data. However, as no system is entirely secure, use of our platform is at your own risk.
5. User Responsibilities
It is your responsibility to provide accurate and complete information for all bookings. SwiftShift is not liable for any issues caused by incorrect data, delays, or third-party access due to user negligence.
6. Refund and Cancellation Policy
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Once a delivery or transport job is completed, meaning goods have been successfully transported from the origin to the destination, no refunds will be issued under any circumstance.
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If a client cancels or withdraws from a job after it has commenced, SwiftShift reserves the right to charge:
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A minimum of 8 hours’ service fee, regardless of how much time was worked.
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All related transportation costs, including fuel, tolls, parking, and any other out-of-pocket expenses already incurred by our staff or service providers.
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This policy is in place to protect the time, resources, and scheduling commitments made by SwiftShift and its personnel.
By booking with us, you acknowledge and accept these terms without exception.
7. Cookies and Analytics
We use cookies and tracking technologies to analyze performance and enhance user experience. You can manage cookie preferences via your browser settings.
8. Your Rights
You may contact us to:
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Request access to your data.
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Request corrections or deletion of your information (subject to legal or operational needs).
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Withdraw consent for communications or tracking (where applicable).
9. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updated policies will be posted here with a new effective date. Continued use of our services implies acceptance of these changes.
10. Contact Us
For all privacy, data, or policy-related inquiries:
SwiftShift.com.au
Email: info@swiftshift.com.au
Phone: 0468447098